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Thank You for Your Patience

Over the past couple of weeks, we have seen a significant influx of patients largely due to an increase in respiratory viruses mainly respiratory syncytial virus (RSV), rhinovirus, and influenza (Flu).

Please be aware that:

  • Demand for sick appointments is at an all-time high. Although it is our policy to see sick children the same day, this may not always be possible.
  • Due to the limited appointments available, we ask that you please send sick appointment requests via our secure email system “Keona”.
  • Routine non – urgent messages, may take up till 3 business days to be returned.
  • We ask that you do not send duplicate messages through Keona. Messages are returned and prioritized based on urgency.
  • All patients being seen require a scheduled appointment.

We thank you in advance for your patience at this time.